cancellation policy

1. Right of withdrawal

According to § 312g I BGB, you have the right to cancel this contract within fourteen days without giving any reason. Since this is a hygiene product, the right of cancellation according to § 312g II No. 3 BGB only exists if the hygiene seal on the packaging is undamaged.

2. Cancellation period

The cancellation period begins as soon as you or a third party other than the carrier designated by you has received the goods.

3. Exercise of the right of withdrawal

To exercise your right of withdrawal, you must inform us (Product Laboratory JvB GmbH, Reichenbergerstraße 88, 10999 Berlin, telephone number: +49/030/55142965, email address: hello@bidetlity.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

4. Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

5. Sample cancellation form

To

Product Laboratory JvB GmbH, Reichenbergerstraße 88, 10999 Berlin

Email: hello@bidetlity.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the

– the following goods

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is on paper)

- Date

_________
(*) Delete as appropriate.