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Support

Better to ask than guess.

Whether a bidet attachment fits your toilet, whether you're stuck halfway through installation, or where your package ended up: write to us. A human answers, not a form letter.

Markus
Markus
Co-Founder
Answers personally. Usually under 30 minutes on weekdays. Occasionally from the toilet.

Will the bidet fit your toilet?

Upload a photo or enter your measurements. Find out which bidet fits your toilet.

AI assistant. Replies instantly, even at night.

Stuck on the installation?

Describe in the chat where things are jamming. A photo or a short video says more than any description.

If needed, we'll go through it together on video so we can see what's causing it.

Question about your order, delivery or return?

Order status, returns, invoices or legal guarantee: just ask in the chat, that's the fastest way.

Delivery within Germany takes 1 to 2 business days. Returns within 30 days, 2-year legal guarantee.

Prefer email?

For everything that isn't urgent: feedback, ideas, collaborations or longer questions. The answer lands in your inbox.

Or write straight to hello@bidetlity.com. On weekdays, Markus usually replies within a few hours.

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Legal guarantee

Legal guarantee

More information from the European Commission: europa.eu/youreurope/guarantees · Open in full size