Support
Better to ask than guess.
Whether a bidet attachment fits your toilet, whether you're stuck halfway through installation, or where your package ended up: write to us. A human answers, not a form letter.
Markus
Co-Founder
Answers personally. Usually under 30 minutes on weekdays. Occasionally from the toilet.
Will a bidet attachment fit your toilet?
Send us a photo of your toilet in the chat. We can usually tell right away if anything stands in the way.
Best shot: from the side, with the mounting holes and the angle valve in frame.
Stuck on the installation?
Describe in the chat where things are jamming. A photo or a short video says more than any description.
If needed, we'll go through it together on video so we can see what's causing it.
Question about your order, delivery or return?
Order status, returns, invoices or warranty: just ask in the chat, that's the fastest way.
Delivery within Germany takes 1 to 2 business days. Returns within 30 days, 2-year warranty.
Prefer email?
For everything that isn't urgent: feedback, ideas, collaborations or longer questions. The answer lands in your inbox.
Or write straight to hello@bidetlity.com. On weekdays, Markus usually replies within a few hours.
